Support xtrovac 110
Frequently Asked Questions
Can I use the vacuum cleaner in in-ground pools?
Yes, the vacuum cleaner can be used in in-ground pools.
Can I use the vacuum cleaner in above-ground pools?
Yes, the vacuum cleaner can be used in above-ground pools.
What is the recommended pool size to use the vacuum cleaner?
It is recommended to use in small pools, spas & spot cleaning up to 15ft in total area.
What is the max depth I can use for this vacuum?
The XTROVAC 110 comes with a 5-section aluminum pole, and it can reach a max depth of 6.5ft.
How long is the working time of the vacuum cleaner?
The XTROVAC 110 can run up to 40 mins with a full charge.
Can I use the vacuum cleaner in a saltwater pool?
Yes, you can use it in a saltwater pool, make sure all salt is dissolved before using the vacuum cleaner.
How should I store my vacuum cleaner?
Make sure the vacuum cleaner is dry and clean, and recharge the product for 4-6 hours before storing.
Can I clean algae with the vacuum cleaner?
No, the vacuum is for daily maintenance to collect debris on the pool floor like leaves, sand, and dead bugs. It can catch some algae in the process, but it is not designed for it. To clean algae properly you need to use chemicals and shock your pool. Please ask your pool professional for more details on how to remove algae.
The vacuum cleaner does not capture debris
If the battery of the cleaner is drained or low, put the vacuum to charge. If the filter bag is full, empty the filter bag and clean it. If the suction mouth is blocked, remove the debris that blocks the suction.
The vacuum is switched to ON mode, but the motor does not start running.
The vacuum comes with a water sensor, and it may be stained, use a cotton bud soaked with lemon juice, vinegar, or any acid solvent to remove the stains on the water sensor. The sensor is 2 metal pins located next to the power switch and exposed when the power dial is set to ON mode.
In case the troubleshooting solutions cannot solve the problem, please contact our customer service for assistance.
The debris escaped from the vacuum.
The nozzle flap or the filter bag could be broken. Please contact our customer service for replacement parts.
The vacuum cleaner cannot be charged.
The charging cable could be damaged, please contact our customer service for assistance.