Support xtrovac 210
Frequently Asked Questions
Can I use the vacuum cleaner in in-ground pools?
Yes, the vacuum cleaner can be used in in-ground pools.
Can I use the vacuum cleaner in above-ground pools?
Yes, the vacuum cleaner can be used in above-ground pools.
What is the recommended pool size to use the vacuum cleaner?
Is recommended to use in small pools, spas & spot cleaning up to 15ft in total area.
What kind of pole is compatible with the vacuum cleaner?
Any standard telescopic pool pole with a 1.1 inches inner diameter.
How long is the working time of the vacuum cleaner?
The XTROVAC 210 can run up to 40 mins.
Can I use the vacuum cleaner in a saltwater pool?
Yes, you can use it in a saltwater pool, make sure all salt is dissolved before using the vacuum cleaner.
How should I store my vacuum cleaner?
Make sure the vacuum cleaner is dry and clean, and recharge the product for 4-6 hours before storing.
Can I clean algae with the vacuum cleaner?
No, the vacuum is for daily maintenance to collect debris on the pool floor like leaves, sand, and dead bugs. It can catch some algae in the process, but it is not designed for it. To clean algae properly you need to use chemicals and shock your pool. Please ask your pool professional for more details on how to remove algae.
The vacuum cleaner does not capture debris.
The battery of the cleaner could be drained, put the vacuum to charge. The debris compartment is full, empty the debris compartment and clean the filter.
The debris escaped from the vacuum.
The nozzle flap or the filter cage could be broken. Please contact our customer service for replacement parts.
The vacuum cleaner cannot be charged.
Make sure the charging plug is correctly connected to the external adaptor and pool vacuum. Refer to the instruction manual and connect the charging accessories correctly. Remove stains in the charging ports and charging base.
If the problem persists, the charging plug could be damaged, please contact our customer service for assistance.