Frequently Asked Questions

Yes, Kokido offers 12 months of warranty service for products purchased from our store. The sales receipt or other reasonable documentary proof is required to establish the start date of the warranty and the coverage period.

Please email support@kokido.com or call toll-free (866) 683-7672 to leave a message.

Yes, the cleaner can be used in above-ground and in-ground pools. Please check the specifications of each model and select the correct one based on your pool size and shape.

Yes, the robot can be used in above-ground and in-ground pools. Please check the specifications of each model and select the correct one based on your pool size and shape.

No, the robot is for daily maintenance to collect debris on the pool floor, like leaves, sand, and dead bugs. It can catch algae in the process but is not designed for it. To clean algae properly, you must use chemicals and shock your pool. Please ask your pool professional for more details on how to remove algae.

Please ensure there are no obstructions on the pool floor, like small rocks, toys, or any object that can block the robot's path. Turn off the filtration system 15 minutes before deploying the robot.

If the pool floor has algae and is slimy or slippery, please remove any algae with a chemical treatment and brush your pool bottom before deploying the robot.

Please get in touch with us by email to support@kokido.com or call to toll-free (866) 683-7672

Please check that the filter back or cage is correctly installed. If the filter or nozzle flap is broken, please contact us for a replacement part.

The impeller may be blocked. Turn off the cleaner and check that nothing (small rock or root) is blocking the movement. The battery could be low; put the cleaner on charge.

Yes, you can use it in a saltwater pool. Make sure all salt is dissolved before deploying the pool cleaner.

Yes, you can use it in a saltwater pool. Make sure all salt is dissolved before deploying the pool cleaner.

Ensure the cleaner/robot is dry and clean, and recharge the product 4-6 hours before storing.

We accept Visa, Mastercard, PayPal, and other common payment gateways.

5-10 business days once we have confirmed the payment. Shipping time may be affected by external factors out of our control. The timeframe provided is for reference only. A tracking number will be provided for the shipped parcel.

We can only accept order cancellation if the parcel is not yet dispatched. Once dispatched, you may need to contact us for a return of the item.