Refund and Warranty

RETURN FOR REFUND

Bought from AMAZON.com

Bought from KOKIDO.com
THE KOKIDO 45-DAY TEST DRIVE GUARANTEE
Try your KOKIDO product risk-free for 45 days. We're so confident you'll love your KOKIDO products, we give anyone who purchases directly from our website (KOKIDO.com) a 45-day test drive. If, for any reason, you're not satisfied with your purchase, simply return it within those first 45 days for a full refund of the purchase price.
To return your product. Please mail the product(s), a copy of your proof of purchase (your KOKIDO.com receipt), and a note explaining your reason for the return to the address provided by our Customer Service.

Contact Us before Returning the Product

If you have questions or need assistance, contact the KOKIDO customer support team at:

Voicemail: (866) 683-7672

Email: support@kokido.com


WARRANTY

KOKIDO will repair or replace the product within a reasonable period of time, free of charge, for one (1) year from the date of retail purchase by the original end-user purchaser with a valid receipt/proof of purchase.

The product must be purchased from a KOKIDO-authorized channel (KOKIDO.com, AMAZON.com, or WALMART.com) and delivered to you in new condition, in original packaging. This warranty does not cover products purchased open-box, sold as-is, sold through private party resale, or purchased from unauthorized resellers.

Extended 18-month limited warranty only for vacuum products purchased on the Kokido.com webshop (12-month warranty on battery).

This Limited Warranty does not cover defects resulting from cosmetic damage, acts of God, misuse, accidents, commercial use, unauthorized alteration or modification of the product, improper connection, improper use, or attempted repair by unauthorized distributors or resellers.

This warranty is void if the label bearing the serial number has been removed or defaced. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by state or country.

A valid proof of purchase/receipt is required to send your product in for warranty. If you do not have proof of purchase, our customer service team will verify eligibility using the product's serial number.

For further/other customer service inquiries, please visit our SUPPORT page.