Refund and warranty
Bought from AMAZON.com
- Please follow the FBA return policy by Amazon.
- Click this link for details: Amazon Return Policy
Bought from KOKIDO.com
THE KOKIDO 45-DAY TEST DRIVE GUARANTEE
Try your KOKIDO product risk-free for 45 days. We're so confident you'll love your KOKIDO products, we give anyone who purchases directly from our website (KOKIDO.com) a 45-day test drive. If, for any reason, you're not satisfied with your purchase, simply return it within those first 45 days for a full refund of the purchase price.
To return your product. Please mail the product(s), a copy of your proof of purchase (your KOKIDO.com receipt), and a note explaining your reason for the return to:
Address: 7912 Industrial Village Rd, Greensboro, NC 27409
If you have questions or need assistance, contact the KOKIDO customer support team at:
Voice Mail: +1 (866) 683-7672
KOKIDO will repair or replace the product within a reasonable period of time and free of charge for one (1) year from the date of retail purchase by the original end-use purchaser with a valid receipt/proof of purchase.
The product must be purchased from KOKIDO.com or AMAZON.com and delivered to you in new condition, in original packaging. This warranty does not cover products purchased opened-box, sold as-is, sold by private party resale, or any other third-party purchases from unauthorized resellers.
This Limited Warranty does not cover defects resulting from cosmetic damage, acts of God, misuse, accidents, commercial use, unauthorized alteration or modification of the product, improper connection, improper use or attempted repair by unauthorized distributors or resellers.
This warranty is void if the label bearing the serial number has been removed or defaced. This Limited Warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country.
A valid proof of purchase/receipt is required to send your product in for warranty. If you do not have proof of purchase, our customer service will judge by the serial number on the product, and check if it is eligible for warranty service.
For further/other customer service inquiries, please visit our SUPPORT page.