Support XTROJET 420

 Quick Start Manual

 Quick Setup Video

 Troubleshoot Video

 User Manual

Frequently Asked Questions

Can I use the robot in in-ground pools?
Yes, the robot can be used in in-ground pools.

Can I use the robot in above-ground pools?
Yes, the robot can be used in above-ground pools.

What is the recommended pool size to use the robot?
The recommended pool size is 30ft in diameter or 700ft2 in total area.

Can I clean algae with the robot?
No, the robot is for daily maintenance to collect debris on the pool floor like leaves, sand, and dead bugs. It can catch some algae in the process but is not designed for it. To clean algae properly you need to use chemicals and shock your pool. Please ask your pool professional for more details on how to remove algae.

How long is the working time of the robot?
The XTROJET 420 can run up to 75 min with a full charge.

Can I use the robot in a saltwater pool?
Yes, you can use it in a saltwater pool, make sure all salt is dissolved before deploying the pool cleaner.

Can the robot clean the waterline?
The XTROJET 420 is designed to collect debris on the pool floor. Does not climb the walls of the pool.

How should I store my robot?
Make sure the robot is dry and clean, and recharge the product for 4-6 hours before storing.

My robot stops in the middle of the pool or does not move. What should I do?
Please ensure there are no obstructions on the pool floor like small rocks, toys, or any object that can block the robot's path. Turn off the filtration system 15 mins before deploying the robot. If the pool floor has slimy or slippery algae, please remove any algae with a chemical treatment and brush the pool bottom before deploying the robot. Please check the robot head can turn freely and that the side flap is in good condition.
In case the troubleshooting solutions cannot solve the problem, please contact our customer service for assistance.

The robot is switched to ON mode, but the motor does not start running.
The water sensor may be stained, use a cotton bud soaked with lemon juice, vinegar, or any acid solvent to remove the stains on the water sensor. The sensor is 2 metal pins located next to the power switch.
In case the troubleshooting solutions cannot solve the problem, please contact our customer service for assistance.

The robot does not capture the debris.
Check the suction mouth of the robot is not clogged with debris or a large object. Remove the debris and empty the debris compartment. Ensure the debris compartment is properly closed.
In case the troubleshooting solutions cannot solve the problem, please contact our customer service for assistance.