Support xtrovac 100
Frequently Asked Questions
Can I use the vacuum cleaner in in-ground pools?
Yes, the vacuum cleaner can be used in in-ground pools.
Can I use the vacuum cleaner in above-ground pools?
Yes, the vacuum cleaner can be used in above-ground pools.
What is the recommended pool size to use the vacuum cleaner?
It is recommended to use in spas, hot tubs & jetted bathtubs.
What is the max depth I can use for this vacuum?
The XTROVAC 100 comes with a 2-section aluminum pole, and it can reach a max depth of 4.5ft.
How long is the working time of the vacuum cleaner?
The XTROVAC 100 can run up to 30 mins with a full charge.
Can I use the vacuum cleaner in a saltwater pool?
Yes, you can use it in a saltwater pool, make sure all salt is dissolved before using the vacuum cleaner.
How should I store my vacuum cleaner?
Make sure the vacuum cleaner is dry and clean, and recharge the product for 4-6 hours before storing.
Can I clean algae with the vacuum cleaner?
No, the vacuum is for daily maintenance to collect debris on the spa floor like sand, and other small debris. It can catch some algae in the process, but it is not designed for it. To clean algae properly you need to use chemicals and shock your pool. Please ask your pool professional for more details on how to remove algae.
The vacuum cleaner does not capture debris
If the battery of the cleaner is drained or low, put the vacuum to charge. If the filter is full, empty the filter and clean it. If the suction mouth is blocked, remove the debris that blocks the suction.
The debris escaped from the vacuum.
The nozzle flap or the filter could be broken. Please contact our customer service for replacement parts.
The vacuum cleaner cannot be charged.
The charging cable could be damaged, please contact our customer service for assistance.