Terms of service
WEBSITE TERMS AND CONDITIONS
This website (www.KOKIDO.com) and the KOKIDO apps (together, the "Website" or "Site/App") are owned and operated by Kokido Development Limited, a Hong Kong limited liability company ("KOKIDO", the "Company", "we", "us" or "our").
KOKIDO is a Hong Kong limited liability company that designs and produces pool cleaning products and accessories.
Acceptance of Terms. These Terms and Conditions, including all policies referred to herein (these "Terms and Conditions" or the "Agreement"), apply to (a) your use of or access to the Site/App, including any content, functionality, and services offered and (b) your purchase of our products on or through the Site/App. Please review these Terms and Conditions carefully before accessing or using the Site/App.
By accessing or using our Site/App (or by clicking to accept or agree to these Terms and Conditions when this option is made available to you), (i) you are agreeing to these Terms and Conditions, which may be updated, modified and amended by us from time to time without prior notice, and your continued use or access of the Website following the posting of any updated Terms and Conditions, shall be considered as your acceptance of the updated version of these Terms and Conditions; and (ii) you represent and warrant that (1) you are of legal age under the laws of the country/state where you reside and have the full legal capacity to legally agree to these Terms and Conditions; and (2) you have read, fully understand and agree to be bound by the updated version of these Terms and Conditions; and (3) you will use the Site/App in accordance with applicable law. If you do not accept these Terms and Conditions or do not meet all of these requirements, you should discontinue your use of our Site/App.
Use of the Website. The Website is provided to you for your use subject to these Terms and Conditions. By using the Website you agree to be bound by the Agreement (in particular, these Terms and Conditions). Although we will normally only refuse the use of the Website if these Terms and Conditions are violated, we reserve the right to refuse the use of the Website to anyone for any reason at any time.
Registering a Kokido Account. To register an account ("Kokido Account") on the Website, you must be over thirteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided on registration by updating your personal details in order that we can communicate with you effectively. We reserve the right to refuse registration of any account name that violates a trademark or may mislead other users. In addition, by registering with Kokido, you agree that we can use any of the address and/or contact methods you provide to us (including information submitted when you place an order) for promotional purposes related to Kokido.
Password and Security. When you register for a Kokido Account, you will be asked to create a password. In order to prevent fraud, you must keep this password confidential. You must not disclose the password or share the password with anyone. If you know or suspect that someone else knows your password you should contact us. If the Company has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your Kokido Account.
Your Kokido Account. You are solely responsible for maintaining the security of your Kokido Account, and you are fully responsible for all actions that occur under the account and any other activities taken in connection with the account such as sharing any images on the Website. You must not describe or assign keywords in your Kokido Account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and we may remove your Kokido Account if any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause us liability, harm or damages. We may also remove your Kokido Account if there has been no activity in the account for a period of one year. You may not use another's Kokido Account without permission. We must be immediately informed if there is any unauthorized use of your Kokido Account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. Although we will not be liable for your losses caused by any unauthorized use of your Kokido Account, you may be liable for the losses of ours or others due to such unauthorized use.
Warranty Registration. To register a product on the Website, you must be over thirteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided on registration by updating your personal details in order that we can communicate with you effectively. In addition, by registering with KOKIDO, you agree that we can use any of the addresses and/or contact methods you provide to us (including information submitted when you place an order) for promotional purposes related to KOKIDO.
Your use of the Website. You may not use the Website for any of the following purposes:
- disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
- transmitting material that encourages conduct that constitutes a criminal offense, or otherwise breaches any applicable laws, regulations, or code of practices;
- interfering with any other person's use or enjoyment of the Website; or
- making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.
You will be responsible for our losses and costs resulting from your breach of this provision.
Visitors' Activities on the Website. We have not evaluated, and cannot evaluate, all of the Contents (Reviews) posted by visitors to the Website ("Visitors' Contents"), and will not be responsible for the Visitors' Contents or their use or effects. By using the Website, we do not stand for or imply that we support the Visitors' Content, or that we believe such Visitors' Content to be accurate, useful, or without harm. You are responsible for taking precautions as necessary to defend yourself and your computer systems from bugs, viruses, worms, trojan horses, and other harmful or destructive content. The Website may contain Visitors' Contents that are offensive, indecent, or otherwise objectionable, as well as containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain Visitors' Contents that violate the privacy or publicity rights or breach the intellectual property and other proprietary rights of third parties, or the downloading, copying, or use of which are subject to additional terms and conditions, express or implied. We disclaim any and all responsibility for any harm resulting from the use by visitors of the Website, the submission, posting, and display of Visitors' Content on the Website, or from any downloading by those visitors of any Content on the Website.
Your Payment / Orders on the Website. The orders placed on the Website are subject to being charged with import fees, taxes, customs duties, related package handling fees, and/or any other relevant charges required by the corresponding designated country and/or the organization(s) that handle(s) the shipment/delivery of the orders. Unless otherwise stated, none of these charges are included in the price that you pay on the Website. Items cannot be sent as gifts, and your purchase may or may not have these charges, depending on the policies of the designated country and/or the organization(s) that handle(s) the package. If any of the said charges apply, you may need to pay for them to the respective collection authority in advance of receiving your purchase. You should check with any related authority of your country (or the designated country of the order) for any charges required to receive the goods you order from KOKIDO. KOKIDO is not responsible for any of these charges, and would not refund the item(s) returned to us due to unaccepted/undelivered and/or any other reasons unless otherwise agreed with KOKIDO in advance.
Shipping / Delivery of Your Order. The delivery type "Standard Shipping" is sent via various delivery services such as but not limited to 3-party logistics services providers, or courier companies such as FedEx, and DHL Express.
Since shipping is often affected by the processing time of the delivery standard in the destination country, the estimated delivery date indicated on the Web site is strictly for reference only and shall not be regarded as a commitment. KOKIDO does not guarantee orders to be delivered by a particular time, and shall not be liable for any direct/indirect loss caused by delivery issues. If there is a necessity to check the status of the article in the destination country with the local postal service, you will need to carry out the inquiry on your own and KOKIDO will not be responsible for any fees (such as communications) incurred.
Orders may or may not entitled to free shipping. For the free shipping offer that KOKIDO provides, the type of delivery to be adopted will be "Standard Shipping" unless otherwise specified. Free shipping, if offered, will be applicable only to the first shipment of the order. All shipping fees paid are non-refundable.
Availability of the Website. Although we aim to offer you the best service possible, we make no promise that the services on the Website will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Website you should report it and we will attempt to correct the fault as soon as we reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
Third-Party Websites. The Website includes links to other websites and webpages ("Third Party Websites"). We have not reviewed, and cannot review, all of the material made available through the Third Party Websites to which the Website links and that link to the Website. We do not have any control over the Third Party Websites, and will not be responsible for their contents, use, privacy policies, or practices. By linking to a Third Party Website, we do not represent or imply that we endorse such Third Party Website. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, trojan horses, and other harmful or destructive content. We disclaim any and all responsibility for any harm resulting from your use of the Third-Party Websites.
Intellectual Property. The Content we display on the Website (the "KOKIDO Content") is protected by copyright, trademark, patent, trade secret, database, and other intellectual property rights, which are either owned by or licensed to us. We hereby grant you a limited, revocable, non-sublicensable license to reproduce and display the KOKIDO Content (excluding any software code) solely for viewing and using the Website. You may not copy, reproduce, make available online or transmit, publish, adapt, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any of the KOKIDO Content without written permission from us or the owner of the intellectual property rights. The Agreement does not transfer to you any of our or the third party's intellectual property rights, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with us. Further, the KOKIDO logo and all other trademarks, service marks, graphics, and logos used in association with KOKIDO or on the Website are the trademarks or registered trademarks or other intellectual property rights of the Company or our licensors. Other trademarks, service marks, graphics, and logos used in association with the Website may be the trademarks or other intellectual property rights of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any of our or third party's trademarks, service marks, graphics, and logos.
Copyright Infringement. As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to or from the Website violates your copyright, you are encouraged to notify us. We will use our reasonable endeavors to respond to all such notices, and if required or appropriate, remove the infringing material or disable all links to the infringing material. We may, but have no obligation to end a visitor’s permission to visit and use the Website if, under appropriate conditions, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of the Company or others.
Changes. We reserve the right to amend the Agreement (in particular, these Terms and Conditions) from time to time for legal or regulatory reasons or to allow the proper operation of the Website. You should periodically review the up-to-date version of these Terms and Conditions available at https://www.KOKIDO.com/terms. The changes will apply to the use of the Website immediately after such notice has been given. What constitutes a material change will be determined at our sole discretion. If you do not wish to accept any of the new Agreements, you must not continue to use the Website. If you continue to use the Website after the posting of the amendments on the Website, your use of the Website constitutes your agreement to be bound by the new Agreement (in particular, the new Terms and Conditions). We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the Agreement (in particular, the Terms and Conditions).
Site Errors. In the event a product is listed on the Website at an incorrect price or with incorrect information, orders for such products will be revised to reflect the correct price or information. We reserve the right to reject any orders placed on the site.
Indemnification. You agree to indemnify and hold harmless, to the fullest extent permitted under the applicable law, the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees, and agents from and against any and all claims, demands, disputes, actions, proceedings, causes of action, judgments, damages, losses, liabilities, costs or expenses (including without limitation, attorneys’ fees and expenses, and all costs and expenses incurred in the recovery of the aforesaid amounts), arising out of your use of the Website, including but not limited to your violation of the Agreement (in particular, the Terms and Conditions).
Disclaimer of Warranties. The Website is provided “as is”. We, our suppliers, licensors, and licensees hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of any intellectual property rights, other proprietary rights, or statutory requirements. Neither we nor our suppliers, licensors, or licensees make any warranty that the Website will be error-free or that access thereto will be continuous or uninterrupted. You will download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
KOKIDO's liability. You understand that when using the Website, you will be exposed to content from internet sites or sources outside the Website and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent or objectionable, and you agree to waive any legal or equitable rights or remedies you have or may have against us with respect to the aforesaid, and, to the fullest extent permitted under the applicable law, agree to indemnify and hold harmless the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees and agents to the fullest extent allowed by law regarding all matters relating to your use of the Website. Further, if we are in breach of these Terms and Conditions, we will only be responsible for any loss that you suffer as a result to the extent they are a foreseeable consequence to both we and you at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits, or business interruption, but shall not limit or affect our liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.
Limitation of Liability. To the fullest extent permitted under the applicable law, in no event will the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees, and agents be liable with respect to any subject matter of the Agreement (in particular, the Terms and Conditions) under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental, punitive losses or expenses or consequential damages; (ii) the cost of procurement of substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid to us by you during the twelve (12) month period prior to the accrual of the cause of action. We shall have no liability for any failure or delay due to matters beyond our reasonable control.
Advertising and Sponsorship. Part of the Website may contain advertising and sponsorship material. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with the relevant law. We will not be responsible to you for any error or inaccuracy in advertising or sponsorship material posted on the Website.
Miscellaneous. The Agreement, including these Terms and Conditions, shall constitute the entire agreement between us and you concerning the subject matter hereof, and may only be modified by a written amendment signed by an authorized executive of the Company, or by the posting on the Website of a revised version. Except to the extent the applicable law, if any, provides otherwise, the Agreement, any access to or use of the Website will be governed by the laws of Hong Kong, and the parties agree to submit to the non-exclusive jurisdiction of the Hong Kong courts. If any part of the Agreement is held invalid or unenforceable, it will be severed and the remaining portions will remain in full force and effect. A waiver by either party of any of these Terms or Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under the Agreement to any party that consents to, and agrees to be bound by the Agreement. We may assign our rights under the Agreement without condition. The Agreement will be binding upon and will insure the benefit of the parties, their successors, and permitted assigns.
Promotional/Discount Code. Promotional/discount codes are applicable only to items selling at original prices.Price Reductions
Should Kokido.com permanently reduce its price on any products within fourteen (14) calendar days of your purchase, you may request a refund of the difference between the price paid and the current selling price. An original purchase receipt (from Kokido.com) is required, and you must request your refund of the difference within 14 days of the price reduction. Selling price may be different in various sales channels, therefore the price comparison must be using the same channel of purchase (Kokido.com). This policy does not apply to seasonal limited-time price drops or special offers.
Support Contact. Should you have any inquiries regarding your purchase, you can reach us at:
Voice Mail: 1-866-683-7672 firstname.lastname@example.org